ATLANTA, Oct. 23 /PRNewswire/ -- Servigistics, the leading strategic service management solution provider, announced today that Komatsu America Corp., a subsidiary of Komatsu Ltd. that manufactures, sells, and maintains construction and mining equipment for the North American markets, successfully implemented the Servigistics service parts management solution across its parts business.
Komatsu integrated the Servigistics solution to their current ERP system to manage 2.5 million service parts across one main service location and 8 regional depots. Komatsu selected the Servigistics solution because of its robust functionality and outstanding reputation of success with leading companies around the world.
"With the aid of Servigistics, we've been able to improve our distribution network to better service our customers," said Frank Pagura, Vice President Parts, Komatsu America. "In addition, we've improved collaboration with suppliers and dealers. The Servigistics solution is a significant assist in our goal to have the right parts on hand to reduce asset downtime and optimize service parts inventory levels."
"Equipment uptime is essential to customer satisfaction," said Eric Hinkle, Chief Executive Officer, Servigistics. "Having the relevant service part at the right depot at the right time is an integral aspect of delivering world class service. We believe Komatsu's implementation signifies its strategic investment in service to enhance customer loyalty and maintain market leadership."
About Servigistics
Servigistics is the leading strategic service management solution provider, offering service parts management, workforce management and pricing solutions that operate together on a single data model to enable companies to transform their global service operations by dramatically increasing profitability, cash flow, and customer loyalty. Servigistics solutions have been deployed and proven globally by a highly referenceable client base of market-leading companies across industries in high technology, aerospace, motor vehicles, telecommunications, medical equipment, consumer durables, and heavy industrial. Servigistics is a privately-held company headquartered in Atlanta, with regional headquarters in the U.K. and Japan and sales and service professionals around the world. Please contact Servigistics at 1.888.942.8623 or +1.770.565.2340, via e-mail at info@servigistics.com, or via the Web at http://www.servigistics.com/.